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This issue could be conflict of flees between HP software and the Operating System. Disabling Windows Image Acquisition (WIA) in Windows XP will resolve the issue. Please perform the below steps to resole the issue: 1. From the Window Desktop, click Start, and then click ControlPanel. The Control Panel will open. 2. Double-click the Administrative Tools icon. The Administrative Tools window will open. 3. Double-click the Services icon. The Services window will open. 4. Double-click the Windows Image Acquisition (WIA) icon. The Windows Image Acquisition (WIA) Properties (Local Machine) windows will open. 5. On the General tab, click the drop-down arrow in the Start-up Type box and select Disabled. 6. Click Stop. A window will open with a message stating the service is being found. When the message closes, verify the ServiceStatus displays Stopped. Repeat this step if necessary. 7. Click Apply, and then click OK.